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FAQ

DELIVERY


When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

USA: 5-​8 business days 

International: 10-20 business days 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  •  Ask your local post office if they have your package.
  • Stop by your neighbors' in case the courier left the package with them. 

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at shoptammiebrown@gmail.com with your order number.

 

ORDERS

 

How do I track my order? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at shoptammiebrown@gmail.com. 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at shoptammiebrown@gmail.com within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

 


RETURNS


What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at shopplanettammie@gmail.com!

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at shoptammiebrown@gmail.com with photos of wrong/damaged  items and we’ll sort that out for you.

Can I exchange an item for a different size/color? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.     Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at shoptammiebrown@gmail.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!